Your Guest Guide to Life in Obs

Cape Town Weather: What to expect

Cape Town boasts a “Mediterranean” climate, characterised by mild and wet winters, as well as famously sunny, warm, and dry summers.

Summer attracts visitors to Cape Town, who relish the long, sun-drenched days. However, there’s no need to be deterred by the term “winter.” Cape Town’s winters bear little resemblance to the harsh cold of many northern hemisphere cities. Winters can be rainy, but are comparatively mild and temperate.

The hottest and driest months occur from November to March, with daytime temperatures occasionally reaching the high 90s (above 35 degrees Celsius), though typically remaining below 80°F (27°C). July and August mark the wettest and coldest months, yet they can still be relatively mild, offering numerous sunny and relatively warm days between occasional cold fronts and rainstorms. Winter temperatures typically have daytime highs of around 13°C to 18°C (55°F to 64°F) and night-time lows of around 7°C to 10°C (45°F to 50°F).

Session 1: January – April

This is a popular time to join us in Cape Town and the weather is glorious. The city is full of tourists, and is lively and bustling during this summer season, with long daylight hours, great for post work outdoor activities.

Session 2: May – August

During this season, the city experiences milder temperatures as the summer heat diminishes, and the summer winds subside. The city transforms from dry summer browns to lush winter greens, with the majority of the annual rainfall occurring. The winter season alternates between cold and stormy spells, followed by warmer sunny days. This season coincides with the Northern hemisphere summer holidays, so it’s the busiest time for us in housing.

Session 3: September – December

This season is characterised by warmer weather, longer days, and a blooming landscape, creating a festive atmosphere. It’s an excellent time for outdoor activities, such as hikes in the mountains. The housing is quieter during this season, offering a better chance to secure preferred houses / rooms. If your schedule allows, coming during this time is highly recommended

We recommend packing some basic toiletries and a change of clothes in your carry-on. It’s a great way to avoid any hassle if your checked bag happens to go missing!

Also, don’t forget to bring any essential medications with you. It’s a good idea to have a copy of your prescription handy, and please keep your medications in their original packaging to ensure everything goes smoothly.

General Packing Guidelines:

• Pack lightly since most items are readily available in Cape Town!
• Please avoid bringing anything irreplaceable, like cherished keepsakes or valuable jewellery.
• For added safety, keep your valuable electronics, like laptops, in your carry-on luggage.
• Travel-sized toiletries are great for reducing weight and preventing spills!
• Be sure to check luggage weight restrictions and leave some extra capacity for any shopping you might want to do.

South African Plugs and Voltage:

• In South Africa, the electricity is 220 Volts AC. While many electronic devices can accept 110V or 220V, please check that your hairdryers and straighteners will work before bringing them along!
• South African plugs differ in shape, typically featuring 3-prong or 2-prong round pins. Don’t worry, we’ll provide you with a travel adapter in your room! If you do want to purchase one we recommend getting one here as they are much cheaper in South Africa

Year-round Packing List: (See below for Session Specifics)

• A day backpack that can fit your laptop (perfect for carry-on!)
• Comfortable shoes for hiking/running, sandals, and a pair for work.
• Your swimsuit or board shorts, even in winter!
• Sunscreen, a hat, and sunglasses (they're useful year-round!).
• A couple of nice outfits for city outings.
• Work clothes for your internship.
• Casual weekend/after-work clothes.
• Clothes suitable for hiking and exercise.
• Emergency cash: around $500 is recommended for exchanging to Rands, just in case you misplace your wallet or cards. Some excursions offer discounts if you pay in cash!
• Your electronics (laptop, smartphone, charging cables, tablet, GoPro, etc.).
• Your prescribed medications in their original bottles, along with your prescriptions.
• Your passport, printed flight confirmations, and copies of important documents.
• Your student card (for potential discounts and as a form of ID).
• Your debit and credit cards.

Packing for Session 1: January to March

• Expect warm weather, with average temperatures around 24°C (75°F), and some days reaching up to 32°C (90°F).
• Essentials include sunscreen, hats, swimsuits or board shorts, beachwear/sarongs, sandals, shorts, cool pants, dresses, skirts, t-shirts, and a light jacket or cardigan for the cooler evenings.

Packing for Session 2: April to August

• Winter in Cape Town is milder than many places in the Northern Hemisphere but expect some cold, wet, and rainy days.
• Average daily temperature: 17°C (62°F); evenings can drop to around 6°C (42°F).
• Since central heating is rare, warm clothing is a must!
• Pack a warm, waterproof jacket, sweatshirts, sweatpants for sleeping, jeans, a beanie or warm hat, warm slippers/socks, and some lighter clothes for those warmer days.
• Autumn is lovely: sunny and mild as it transitions into winter, especially toward late May and into June.
• Average temperature: 20-22°C (68-72°F); essentials include a warm jacket, winter clothing, summer clothes, jeans, and sweaters for cooler days.

Packing for Session 3: September to November

• Springtime weather can be variable, with some colder rainy days (mostly in September) along with lovely sunny beach days.
• For early spring (September), make sure to pack both winter and summer clothes; late spring (November) will require fewer winter items.
• Essentials for this time include a warmish jacket or rain jacket, summer clothes, sweaters, and shoes suited for wet conditions.

If you are with a programme provider, your coordinators will be collecting you and will have your Welcome Pack and House Keys.

If you have booked directly with us, then we recommend you arrange for one of our team members to collect you from the airport - If you haven't already done so, you can email info@rentaroom.co.za to arrange this collection. Airport pickup for direct bookings is a flat fee of R400. (If you are with a programme provider such as VACorps, your airport collection is arranged by your coordinators.)

If you have booked directly with us and prefer to make your own way to our office, Be sure that you arrive during work hours - Monday through Sunday 9am to 4 pm. In addition, please let us know the approximate time when you plan to arrive at the house by emailing the office: info@rentaroom.co.za. We are located at Loft G6, No 5 Howe Street in Observatory.

Passport Control and Baggage Collection: Welcome to Cape Town! When you arrive, plan on spending about 30-45 minutes going through South African Passport Control and collecting your bags. Just a little time before the adventure begins!

Passport Control: It's a good idea to have a printed copy of your return flight itinerary handy. When you reach Passport Control, simply mention that you’re here for "tourism" unless you have a Visa. This will help ensure everything goes smoothly! As long as your passport is in order (and you have at least two blank pages), you should be all set!

Meeting Us at the Airport: If you booked through a programme, your coordinators will be waiting for you! If you booked with us directly at Rent-A-Room, one of our friendly staff members will greet you at the airport, holding a sign with your name on it. Before your flight, we’ll reach out to you via WhatsApp with our contact details to make your arrival easy. Look out for the sign in the arrivals area! If you happen to miss us, no worries! Just hang around in the arrivals section and use the airport Wi-Fi to send us a quick message.

Lost Luggage: If your luggage doesn’t make it with you to Cape Town, make sure to report it at the luggage counter before leaving the secure area. Please provide the lost luggage desk with our email - info@rentaroom.co.za so we can arrange collection. Here’s where your bags can be delivered:

Loft G6, No 5 Howe Street, Observatory, Cape Town, 7925

Don’t forget to ask for a slip with a reference number and a contact number for follow-ups on your lost luggage.

Flight Delays and Missed Flights: No need to stress if your flight is delayed! We keep an eye on your flight number for any changes. If you happen to miss a connection, just keep us in the loop about your new travel plans!

Currency Exchange: We recommend avoiding currency exchange at the airport. Just ask your program coordinators for the best options, and they'll steer you in the right direction!

Transfer to Your Accommodation: We’re here to help you get settled into your housing, and we’ll provide a safety briefing and orientation so you feel right at home!

Welcome! Check-in time starts at 2 PM every day. If you happen to arrive early, don’t worry! We’ll do our very best to help you get an early check-in.

If you made your booking directly with us and your arrival time is after 4:30 PM, we’ve got you covered! Just shoot us an email at info@rentaroom.co.za, and a friendly staff member will be there to collect you from the airport and assist with your check-in after regular business hours.

Planning to arrive early? If we can't check you in until 2 PM, feel free to explore our “Local Area Guide” section. We've compiled some fun activities for you to enjoy while you wait! Plus, you’re more than welcome to drop off your bags with us for safekeeping.

Welcome! When you check in, we kindly ask you to let us know if anything doesn’t seem quite right in your room. Your comfort is our priority, and we want to get things sorted out for you as quickly as possible!

Please take a moment to fill out the Room Check-in Inventory and snap a quick picture to send to us - you can email it to info@rentaroom.co.za or share it on your housing WhatsApp group.

If you notice anything missing or not quite right, just jot it down so we can address it right away!

Don’t forget, you’ll fill out this same checklist when you depart, just to ensure everything is in tip-top shape for your next visit.

Fire Alarm – What to Do

Your house has a fire alarm system to keep everyone safe.
It’s triggered by smoke, with sensors in all bedrooms and shared areas.

If the fire alarm goes off: First, check what’s going on

• Take a moment to see if there is a fire, and whether it’s already been made safe.
• The house has fire extinguishers and a fire blanket in the kitchen if needed.

If there is a serious fire

• Leave the house immediately
• Make sure everyone else gets out too
• Call the fire department on 112 from your cellphone, and notify us on the House Whatsapp Group
• Do not go back inside the house

If there’s no fire and everything is safe

• Find the source of the smoke (often cooking)
• Ventilate the area really well: all smoke must be cleared before resetting the alarm

Resetting the Fire Alarm

Once everything is safe and smoke-free:

1. Press the green reset button on the fire panel once
2. Press the big round button on the fire panel six (6) times
   This will turn the fire alarm off

ADT Security Alarm (Some Houses Only)

If your house also has an ADT alarm system, you ALSO must reset that alarm

• Go to the keypad near the front entrance
• Enter the code (please contact us for the code)
  This will turn off the house alarm (this is automatically triggered if the fire alarm sounds)

Electric Fence Alarm

If your house has an electric fence, please note that it can sometimes be triggered by strong wind or something touching the fence.

There is an Electric Fence control box with the system inside, as well as a magnetic tag.

If the electric fence alarm is triggered:

1. Turn the electric fence off
2. Then turn it back on again

This will reset the electric fence system.

ADT Security Alarm (Some Houses Only)

If your house also has an ADT security alarm system, you will also need to reset this alarm.

The ADT alarm is automatically triggered if the fence alarm goes off.

To reset it:

1. Go to the keypad near the front entrance
2. Enter the code (please contact us for the code)

This will turn off the house alarm.

ADT Security Alarm (Some Houses Only)

If your house has an ADT security alarm system, you may also need to reset this alarm if it is triggered by the electric fence or the fire alarm.
In addition, the ADT alarm can be triggered if one of the emergency panic buttons in the house is pressed.

If an emergency button is pressed, ADT will dispatch a response vehicle to check the house.
They will ring the bell on arrival to ensure everything is okay.

The ADT alarm is automatically triggered if:

• The electric fence alarm goes off
• The fire alarm goes off
• An emergency button is pressed in the house

How to Reset the ADT Alarm

1. First make sure the fire alarm and/or electric fence alarm have been reset
2. Go to the keypad near the front entrance
3. Enter the code (please contact us for the code)

This will turn off the house alarm.

Good news: all of our houses are equipped with backup power systems. Load shedding (scheduled national power cuts) is not currently happening in South Africa, so you'll likely have uninterrupted power during your stay. That said, should load shedding ever return, or if there's an unexpected area outage, our houses are ready and the backup system will kick in automatically to keep you comfortable.

The backup systems run on batteries that are pre-charged from the grid. They provide essential power, but there is a limited amount available, so if there is ever an outage we kindly ask everyone in the house to help conserve energy.

The backup system is wired to the ceiling lights throughout the house (including bedrooms) and to kitchen plugs for essential appliances such as the kettle, toaster, and microwave. During an outage you won't be able to run power-hungry appliances like the tumble dryer, electric oven, electric stove, or heaters, but you'll still be able to charge your phone and laptop in the kitchen and communal areas.

If the system gets overloaded it will trip automatically. Don't worry: simply switch off any non-essential lights and appliances, and it should be back up in about five minutes.

You can check how much power is left by looking at the battery level indicator, and check the mains power light on the inverter to see whether grid power is on or off. If you're ever unsure, just message us and we'll help.

For most of our houses, electricity is billed together with your rent ($30 per month for stays of less than 4 months or R540 per month for stays of 4 months or more) and we keep the meter topped up for you, so there is nothing extra for you to arrange.

The one exception is our 317 Lower Main Road house, which runs on a prepaid meter. Guests there buy their own electricity vouchers and share the cost between the housemates (see “Recharging the House Electricity” for how to do this).

Electricity is an expensive and scarce resource in South Africa, so wherever you stay we kindly ask that you do your best to use it sparingly.

If your House has a Gas Stove

Before You Begin

1. Check the Area:
   • Ensure the kitchen is well-ventilated.
   • Remove any flammable materials (e.g., dishcloths, papers) from the stove area.
2. Inspect the Stove:
   • Ensure the gas supply is connected securely.
   • Check for any unusual odours (a strong gas smell may indicate a leak).

Using the Gas Stove

1Turn On the Gas Supply

• If the stove has a gas valve, ensure it is in the "ON" position.
• Some stoves may have a central gas knob or lever; turn it to allow gas flow.

2Ignite the Burner

• Manual Ignition:
  1. Light a match or use a lighter.
  2. Hold the flame near the burner.
  3. Turn the burner knob to release gas, and the burner should ignite.
• Automatic Ignition:
  1. Push or turn the burner knob to release gas.
  2. Press the ignition button (if available) or turn the knob until the burner lights up.
• Adjust the flame size by turning the knob:
  • Low flame for simmering.
  • Medium flame for general cooking.
  • High flame for boiling or quick heating.

3Cook Your Food

• Place your cookware (e.g., pot or pan) on the burner.
• Ensure the flame is directly under the cookware to maximise efficiency.

Turning Off the Stove

1. Turn the burner knob to the "OFF" position.
2. If you have a main gas supply valve, turn it off after you’re done cooking.

Safety Tips

1. Monitor the Flame:
   • Never leave a gas stove unattended while in use.
   • The flame should be blue; if it’s yellow or orange, there may be incomplete combustion. This could indicate a problem with the stove.
2. Handle Gas Leaks:
   • If you smell gas, turn off the stove immediately.
   • Do not use matches, lighters, or electrical switches in the area.
   • Open windows and call your gas provider or technician for assistance.
3. Keep the Stove Clean:
   • Clean spills and grease after cooking to prevent blockages and maintain efficiency.
4. Use the Right Cookware:
   • Avoid using cookware with warped or unstable bases.

Maintenance

• Periodically check and clean the burners to prevent clogs.
• Please let us know if you are experiencing problems with the stove.

We do not have Central Heat in our houses in Cape Town. In the Winter months when it is cold, we supply hot water bottles to help you stay warm and recommend dressing warmly.

We do supply extra blankets to help you stay warm! Please let us know if you need more blankets.

Some of the homes do have Air conditioning we just ask that you use this sparingly as it uses a great deal of energy.

Guide to Using a Defy Washing Machine

Before You Begin

1. Check Labels on Clothes: Always check the care labels on your clothing for washing instructions.
2. Sort Laundry: Separate clothes by colour (e.g., darks, whites, and colours) and fabric type (e.g., delicates, heavy items).
3. Prepare Clothes:
   • Empty pockets.
   • Close zippers, hooks, and buttons to avoid damage.
   • Turn delicate clothes inside out.

Using the Machine

1Load the Machine

• Open the door and place clothes loosely in the drum. Avoid overloading to ensure effective cleaning and prevent damage.
• Ensure you don’t exceed the machine's weight capacity.

2Add Detergent and Fabric Softener

• Detergent: Add washing powder or liquid detergent to the detergent drawer or directly into the drum if your machine allows it.
  • Use the marked compartment for detergent.
• Fabric Softener: Pour fabric softener into the designated compartment (usually marked with a flower symbol).
  • Do not exceed the maximum line.

3Select the Cycle

• Turn the programme dial or press buttons to select the appropriate washing cycle for your load. Common cycles include:
  • Cotton: For everyday clothes.
  • Synthetics: For synthetic fabrics.
  • Delicates: For delicate fabrics like silk or lace.
  • Quick Wash: For lightly soiled clothes needing a short wash.
  • Heavy Duty: For heavily soiled items like jeans or towels.

4Adjust Settings (if applicable)

• Temperature: Choose the water temperature (cold, warm, or hot) based on your fabric's care instructions.
• Spin Speed: Select the spin speed. Lower speeds are better for delicate fabrics, while higher speeds work well for sturdier items.
• Additional Options: Some models may offer settings like extra rinse, eco-wash, or pre-wash.

5Start the Machine

• Press the Start/Stop or On/Off button to begin the washing cycle.

After the Wash

1. After the 2-minute time delay (don't force the door), remove clothes:
   • Take out your clothes as soon as the cycle finishes to prevent wrinkles and odours.
2. Clean the Machine:
   • Leave the door open for a while to let the drum dry.
   • Wipe the detergent drawer and drum with a clean, dry cloth if necessary.

Troubleshooting

1. Machine Won't Start:
   • Check if it’s plugged in and the power is on.
   • Ensure the door is closed properly.
2. Excessive Noise:
   • The load might be unbalanced. Pause the cycle, redistribute the clothes, and resume.
3. Detergent Not Dispensing:
   • Clean the detergent drawer.
4. Error Codes:
   • Please contact us if you are seeing any error codes or need assistance with the machine.

Defy Tumble Dryer User Guide

Before You Begin

1. Sort Your Laundry:
   • Separate items by fabric type (e.g., cotton, synthetics, delicates).
   • Group items of similar weight for even drying.
2. Check Clothing Labels:
   • Ensure items are dryer-safe by checking their care labels.
3. Prepare Clothes:
   • Remove excess water by wringing out hand-washed clothes or spin-drying in a washing machine.
   • Close zippers and hooks to avoid damage.

Using the Dryer

1Load the Dryer

• Open the door and place your items into the drum.
• Avoid overloading the machine to ensure proper air circulation and effective drying.

2Set the Timer

• Use the timer knob to select the drying time:
  • Full Load: For a full drum of wet laundry, select a longer time.
  • Half Load: For smaller loads, use a shorter time.
  • Delicates: Use a lower heat setting or shorter drying time to protect delicate fabrics.
• Refer to the drying time chart in the manual for specific recommendations.

3Select the Heat Setting

• Depending on your fabric type, adjust the heat setting:
  • High Heat: For heavier items like towels or jeans.
  • Low Heat: For lightweight fabrics or delicates.

4Start the Dryer

• Close the door securely.
• Turn the timer knob to the desired time to begin the drying cycle.

After Drying

1. Remove Clothes Promptly:
   • Take out clothes as soon as the cycle ends to prevent wrinkles.
2. Clean the Lint Filter and Empty The Condenser Water:
   • Open the filter cover, remove the lint screen, and clean it after every use to maintain efficiency and safety.
   • Remove the water container (if fitted) and empty it in the sink
3. Leave the Door Open:
   • Let the drum air out to prevent odours and mould growth.

Tips for Efficient Drying

• Shake Out Clothes: Before placing them in the dryer, shake out damp clothes to reduce clumping.
• Dry Similar Fabrics Together: Mixing heavy and light fabrics may result in uneven drying.
• Do Not Overdry: Remove clothes when slightly damp if ironing is needed.

Troubleshooting

1. Dryer Doesn’t Start:
   • Check if the power cord is plugged in and the power supply is on.
   • Ensure the door is closed properly.
2. Clothes Not Drying Properly:
   • Clean the lint filter.
   • Ensure the timer is set correctly.
3. Excessive Noise:
   • Check if the dryer is overloaded or if hard objects (e.g., buttons or zippers) are hitting the drum.
4. Overheating or Burning Smell:
   • Turn off the dryer immediately and clean the lint filter. If the problem persists, contact a technician.

Please use them to make smoothies only. Don’t use them to crush ice, grind coffee beans, make breadcrumbs, etc. This will Break them.

If you are blending ice or frozen foods into your smoothie, please make sure there is enough liquid otherwise the motor will burn out.

Do not try to stir the contents of the blender when the blades are running. If your spoon gets stuck in the blades you will break the blender and potentially hurt yourself.

Never let strangers into your house, no matter how charming or convincing they are.

Never let service personnel (plumbers, electricians, etc) in unless a RAR staff member is present.

RAR will always let you know when to expect visitors.

Always keep your front door and security gates locked at all times, even if there is someone at home.

Keep your valuables away from windows and preferably out of sight.

It is a good idea to lock your room when you go out to keep your valuables safe.

Cooking Safety Guide

Cooking can be fun and rewarding, but safety should always come first. Here are some simple tips:

1. Stay Focused: Never leave cooking unattended. If you need to step away, turn off the stove or oven.
2. Prevent Fires:
   • Keep flammable items (e.g., towels, paper, or plastic) away from heat sources.
   • Use medium heat to avoid oil splatters and never throw water on an oil fire. Use a lid or the fire blanket or fire extinguisher.
3. Use Appliances Safely:
   • Check that the stove, oven, or microwave is off after cooking.
   • Keep pot handles turned inward to prevent accidents.
4. Avoid Burns:
   • Use oven mitts or a thick cloth when handling hot pots, pans, or trays.
   • Let hot dishes cool before moving or touching them.
5. Prevent Smoke Alarms:
   • Cook in a well-ventilated area with an exhaust fan or open windows.
   • Clean up grease and food spills regularly to prevent smoke or flames.
6. Handle Knives Carefully:
   • Use a cutting board and always cut away from yourself.
   • Keep knives sharp to reduce the risk of slipping.
7. Keep It Clean:
   • Wash your hands before cooking and after handling raw meat.
   • Wipe down surfaces and clean utensils to avoid food-borne illnesses.
8. Be Prepared for Emergencies:
   • Know where the fire extinguisher is and how to use it.
   • Have a phone nearby to call for help if needed.

Enjoy your cooking adventures, and remember: safety first!

Each home has a Television and Netflix Setup

If you accidentally log out of the Netflix Account, please let us know so that we can come and re enter the details

This is something that one of our staff has to do in person. If it happens at night time, you will have to wait until the next day to get it resolved.

If you have an Ensuite Room - please be careful to ventilate the room adequately as the damp from the bathroom can cause mould

Also Please note that if you steam up the whole room, it can trigger the fire alarm - be sure to shower with the shower door closed to avoid that!

If you would like your ensuite room bathroom and toilet cleaned please be sure to let us know and we will include it in our cleaning protocols

For most of our houses, electricity is billed additionally: it is added to your rent at $30 per month for stays of less than 4 months or R540 per month for stays of 4 months or more, so you don't need to top up a meter yourself. We keep the meter topped up for you.

The one exception is the 317 Lower Main Road house, which runs on a pre-paid electricity meter. If you are staying there, please note the following:

• Your first electricity voucher is on us and will be in your welcome pack.
• Vouchers can be purchased from your nearest grocery store (SPAR and most convenience stores sell electricity).
• You will need your meter number to buy electricity. It can be found on the electricity meter in the house.
• The 16-digit voucher number is then punched into the meter to recharge it.
• The cost of electricity is shared amongst the guests in the house, and it is up to each household to agree on a fair system.

If you are ever unsure how electricity works in your specific house, just ask us and we'll be happy to help.

It's very important to keep your room well ventilated. Cape Town can be damp in the Winter months and if you leave your room all closed up you may develop mould.

We recommend when you are home making sure you open windows and the door and keep the room ventilated

We also recommend in the winter months that you run your room fan when you are out for the day - this will circulate the air and prevent mould

If you do see any mould please notify us immediately and we will treat your room to prevent it developing

You will be added to your relevant housing WhatsApp group when you arrive. There is also a QR Code to add yourself to the group.

You can use this group to communicate with RAR staff regarding any issues in your house. For example:

Leaking taps

Lost keys

Alarms going off

Broken appliances

Please be respectful and polite with your language when making use of the group

Unless it is an emergency, please send your messages related to housing issues to RAR staff during business hours only. For example:

A burst pipe and flooding bathroom is an emergency.

A dripping tap is NOT an emergency.

You will need to message this group to let us know when you have mistakenly set the alarm off so we can let the security company know.

All of our homes are cleaned at least twice a week. The cleaning service covers all the common areas and the bathrooms, so the shared spaces stay fresh and comfortable for everyone in the house.

Please note that we do not wash dishes, so be sure to wash your own dirty dishes and keep the kitchen tidy for your housemates. Keeping your own room neat between cleans also helps everyone enjoy the space.

Fresh linen is available on request, free of charge. Whenever you would like a fresh set, just message us and we'll sort out a swap for you.

When you get in touch, please include your name, your house, and your room number, along with what you would like to exchange. A full linen swap includes a duvet cover (not the inner), pillowcases, and a fitted sheet (not the mattress cover).

You can then collect the fresh linen from our offices. Please remember to bring the dirty items you would like to exchange so we can swap them for clean ones.

Shared Spaces & Dishes

All common areas are cleaned and maintained by our team to keep the house comfortable for everyone.

We do ask, however, that you wash your own dishes after use. Leaving dirty dishes can attract unwelcome insects and vermin, which affects everyone in the house.

A quick wash after using the kitchen helps keep the space clean, hygienic, and pleasant for all

Thank you for doing your part!

Your Room & Personal Space

We provide you with a pristine room in a shared house, and your room is your personal responsibility during your stay.

Please keep it clean, tidy, and well-ventilated so it remains mould-free. This is your private space to look after.

If the room is returned in poor condition, we may need to invoice for any damage, including repainting, especially if the room has been kept closed and develops mould. One suggestion is to leave your desk fan running during the day to increase airflow in the room in the winter months when mould can develop.

Bedding & Linen

All bedding is handed over in a perfectly clean condition.
If the bedding is not washed during your stay, we will need to charge for a fresh set at check-out.

If washing your bedding is difficult or impractical, no problem, we offer a bi-weekly linen exchange. Just let us know and we’ll provide fresh, clean linens for you.

Ensuite Bathrooms (If Applicable)

If your room has an ensuite bathroom, this is also your private space and should be kept clean.

If you’d like help, we’re happy to arrange a bathroom cleaning service. Just let us know and we’ll take care of it for you.

Respect for Our Community

We are located in a friendly and welcoming community. While you may be here for a short time, Observatory is also home to many full time residents.

We kindly ask that you respect our neighbours’ privacy and their right to a peaceful living environment.

In particular, quiet hours are between 10:00 PM and 8:00 AM, during which time noise should be kept to a minimum.

Thank you for helping us maintain a positive relationship with the local community.

Accidental Damage

We understand that accidents sometimes happen.

If you accidentally break or damage something, please let us know as soon as possible.

• For minor items, we will usually not charge.
• For larger items (for example, a TV screen), we will discuss and agree on the cost with you before you leave, to avoid any issues later. We do have insurance to help with these things but we need to know about it as early as possible to process a claim.

If damage occurs and no one takes responsibility, the cost will unfortunately have to be shared equally by everyone in the house.

Thank you for your honesty and cooperation. It helps us keep the house in good condition for everyone.

Smoke-Free Home

This is a strictly smoke-free home, including all outdoor areas surrounding the property.

Smoking or vaping of any substance is not permitted anywhere on the property.

Please note: This also includes incense, candles, or burning anything indoors, as this can easily trigger the fire alarm.

Thank you for helping us keep the house clean, healthy, and comfortable for everyone

Pets

We love animals, however our homes are pet-free. This is due to many guests having pet allergies.

We kindly ask that you respect this policy and do not bring animals into the house.

Thank you for your understanding.

ADT Alarm Call-Out Charges

Please note that homes fitted with an ADT alarm system are monitored as a paid service.

If the fire alarm sounds or an emergency panic button is pressed, ADT is required to send a patrol vehicle to check on the property.

If there is a genuine emergency, this service exists to ensure your safety.

However, if the activation is found to be a false alarm, the call-out fee of R100 per incident will be charged and shared by the household.

Thank you for your understanding and cooperation.

To keep things comfortable for everyone in the house and for our neighbours in the community, parties are not allowed at any of our properties.

You're very welcome to relax and enjoy the shared spaces with your housemates, but large gatherings and parties aren't permitted. Please also keep noise down during quiet hours, which are between 10:00 PM and 8:00 AM. This helps us maintain a good relationship with the local community and keeps the home pleasant for all the guests who live here. Thank you for your understanding.

Our houses are shared homes, so we ask that you check with us before having any overnight guests. Overnight guests are not permitted without our prior permission.

This helps us keep everyone in the house safe and comfortable, and it's fair to your housemates who share the communal spaces. If you would like a visitor to stay over, just get in touch with us beforehand and we'll let you know what's possible. Thank you for respecting your housemates and helping us look after the home.

Emergency Information

Emergency Services

For ambulance, police, or fire services, first call:

• 10111 (landline)
• 112 (cellphone)

Once Emergency Services have been notified, please send a message to us on the housing WhatsApp group, or email us at info@rentaroom.co.za

Neighbourhood Security

OBSID Control Room

• Phone: +27 21 447 1066
• WhatsApp: +27 74 636 9933

Do not delay if you believe an emergency situation has arisen.

In Case of Fire

1. Exit the property immediately
2. Ensure all persons are accounted for
3. Do not re-enter the building until a Fire Officer confirms it is safe to do so

Your safety is our top priority.

Emergency Contacts

For emergency services, call immediately:

• 10111: Fire / Police / Ambulance (landline)
• 112: cellphone

Neighbourhood Security – OBSID Control Room

• Phone: +27 21 447 1066
• WhatsApp: +27 74 636 9933

Do not delay if you believe an emergency situation has arisen.

Immediately determine the source of the fire and if it is possible extinguish the fire with the available fire blanket / extinguishers.

If it is from Cooking / Electrical / Related to the Inverter System DO NOT USE WATER ON THE FIRE.

If The Fire Cannot be put out Please Get Everybody out of the house and to safety.

If The Fire is Out and All is Safe Then :

1. Ventilate the Smoke (the alarm will go off again if you don't do this)
2. Follow The Detailed Instructions to turn off the Fire Alarm on the Fire Panel - Green Button Once and big Silver Button 6 times
3. If The House has an Alarm System, then you must Disarm the House Alarm after turning off the Fire Alarm - the code (please contact us for the code) into the Alarm Panel

The Freestanding Homes we operate have Electric Fences for security. Those Fences have their own built in Alarm System Which will trigger if something touches the fence.

To check if the Fence has been triggered you can check the Fence Box outside, and reset it using the Magnet that is next to it.

Once it is disabled then you can go inside and disable the house Alarm

The Freestanding Homes All have Alarm Systems.

These can be triggered if someone accidentally presses one of the Emergency Buttons in the house by Mistake.

If Someone pressed the emergency button then you can disarm at the house alarm panel by the door - enter the code (please contact us for the code)

If the Fence alarm / Fire Alarm has gone off, then you must first disarm the Fence or Fire Alarm and then Disarm the House Alarm

All our homes are regularly fumigated but every now and then one of these bugs will show up - please let us know immediately so that we can have the place treated.

Please also be very aware that leaving any food waste lying around is what invites these unwanted guests to visit so always clean up food and wash dishes to keep the place clean

We live in a big city and occasionally one of these unwanted creatures will show up. Please let us know immediately and we can treat the property.

Please don't leave out food waste / unwashed dishes and food stuffs as these attract unwanted visitors from outside.

Rent-A-Room’s Adoption of Heat Pump Dryers: Energy Efficiency for a Sustainable Future

At Rent-A-Room, sustainability isn’t just a goal, it’s a principle guiding our operations. As part of our ongoing commitment to energy efficiency and environmental stewardship, we’ve embraced heat pump dryers as a smarter, greener alternative to traditional drying solutions. Here’s why this innovation matters:

What Are Heat Pump Dryers?

Heat pump dryers are cutting-edge appliances that use advanced technology to dry clothes efficiently while consuming significantly less energy than conventional dryers. Instead of releasing warm air as waste, they recycle it within a closed system, maintaining low energy consumption and reducing heat loss.

Why Heat Pump Dryers at Rent-A-Room?

1. Significant Energy Savings
   Heat pump dryers use up to 50% less energy than traditional dryers, aligning perfectly with our mission to reduce energy consumption. This not only lowers operational costs but also contributes to a more sustainable living environment for our tenants.
2. Gentle on Clothes
   By operating at lower temperatures, heat pump dryers are gentler on fabrics, extending the life of clothes and ensuring they stay in great condition. This feature benefits our tenants by preserving their garments while still delivering excellent drying performance.
3. Environmentally Friendly
   The energy-efficient nature of heat pump dryers means a reduced carbon footprint. By incorporating these dryers across our properties, Rent-A-Room is actively contributing to the fight against climate change.
4. Cost-Effective for Tenants
   Energy savings translate to lower utility bills, offering an added financial benefit to our tenants. Heat pump dryers provide a win-win solution: eco-friendly drying that’s also budget-friendly.
5. Noise Reduction
   Heat pump dryers operate quietly, enhancing the comfort and convenience of our living spaces, especially in shared or urban environments.

The Bigger Picture

At Rent-A-Room, we’re always looking for innovative ways to combine comfort, convenience, and sustainability. By adopting heat pump dryers, we’re not only enhancing the living experience for our tenants but also setting a standard for environmentally responsible property management.

Rent-A-Room’s Commitment to a Greener Tomorrow

Our investment in heat pump dryers reflects a broader commitment to energy-efficient technologies. From solar panels to natural gas cooking solutions and now heat pump dryers, Rent-A-Room is redefining sustainable living. Together, we’re creating a better, greener future, one small step at a time.

Rent-A-Room's Solar Energy Initiatives: A Commitment to Sustainable Living

At Rent-A-Room, we believe that sustainability is more than just a buzzword, it’s a responsibility. Our solar energy initiatives reflect our commitment to reducing our environmental footprint while enhancing the quality of life for our tenants. Here’s how we’re making a difference:

Powering with Solar Panels

Harnessing the sun's abundant energy, our solar panels provide a reliable and renewable source of electricity for our properties. These panels not only reduce dependency on conventional energy sources but also contribute to lowering carbon emissions. By using solar power, we’re ensuring that our tenants have access to sustainable energy solutions, even during times of grid instability.

Heating Water with Solar Geysers

Hot water is a necessity, and at Rent-A-Room, we’re heating it the eco-friendly way. Our solar geysers use the sun’s energy to provide warm water for our tenants, reducing reliance on electricity or other fossil fuels. This energy-efficient system is not only environmentally friendly but also cost-effective, ensuring sustainable comfort for everyone.

Cooking with Natural Gas

For cooking, we’ve adopted the use of natural gas, a cleaner alternative to traditional electricity-powered stoves. Natural gas is not only more energy-efficient but also reduces greenhouse gas emissions compared to other fossil fuels. This solution allows our tenants to cook with precision and reliability while knowing they’re contributing to a greener planet.

Why It Matters

By integrating solar panels, solar geysers, and natural gas into our properties, Rent-A-Room is taking tangible steps toward a more sustainable future. These initiatives reduce energy costs, enhance energy efficiency, and minimise the environmental impact of our operations.

Our tenants benefit from:

• Reliable power sourced from the sun.
• Eco-friendly hot water systems.
• Efficient and sustainable cooking solutions.

At Rent-A-Room, we’re proud to champion sustainable living through innovative energy solutions. Together, we can create a cleaner, greener future, one property at a time.

Water-Saving Tips for Rent-A-Room Guests: Being Waterwise in Cape Town

Cape Town is a beautiful city, but it’s also a water-scarce region where every drop counts. At Rent-A-Room, we’re committed to sustainability, and we encourage our guests to adopt water-saving habits. Here are some simple yet impactful ways to be waterwise:

In the Bathroom

1. Shorten Your Showers:
   • Keep showers under 2 minutes. Use a timer or play a short song to keep track of time.
2. Turn Off the Tap:
   • Don’t let the water run while brushing your teeth, shaving, or washing your hands.
3. Use Water Efficiently:
   • When flushing, use the half-flush option if available, and avoid flushing unnecessarily.

In the Kitchen

1. Wash Dishes Wisely:
   • Fill the sink with water to wash dishes instead of running the tap continuously.
   • If you have a dishwasher, only run it when it’s fully loaded.
2. Save Excess Water:
   • Use leftover water from rinsing fruits and vegetables to water plants.

Laundry

1. Do Full Loads:
   • Only run the washing machine when you have a full load to maximise water efficiency.
2. Spot Clean Small Stains:
   • Avoid washing lightly soiled items unnecessarily by spot-cleaning them instead.

General Tips

1. Report Leaks:
   • If you notice a dripping tap or leaking pipe, report it to Rent-A-Room immediately so it can be fixed.
2. Reuse Towels:
   • Use your towels multiple times before washing to save water and energy.

Why It Matters

Being waterwise in Cape Town isn’t just about following rules; it’s about preserving one of the city’s most precious resources. Every small effort you make helps ensure there’s enough water for everyone while protecting the environment.

Together, we can make a big difference, one drop at a time. Thank you for helping Rent-A-Room lead the way in sustainable living!

National Emergency Call Centre Fire / Police / Ambulance - 10111 / 112

Questions, & Support - email us at info@rentaroom.co.za, or ask on your housing WhatsApp group once you've moved in

Observatory Improvement District Control Room - +27214471066

Observatory Improvement District Whatsapp - +27746369933

Observatory is a vibrant and eclectic suburb located in Cape Town, South Africa. It is situated in the southern suburbs of the city, just a few kilometres from the city centre. Observatory, often affectionately referred to as “Obs” by locals, is known for its unique character and diverse community. Here are some key features and characteristics of Observatory:

1. Cultural Diversity: Observatory is a melting pot of cultures and backgrounds. It has a diverse population, which includes students, artists, young professionals, and long-time residents. This diversity is reflected in the local businesses, eateries, and street art.
2. Bohemian Vibe: The suburb has a distinct bohemian and alternative vibe. It’s a hub for artists, musicians, and creatives. You can find many art galleries, live music venues, and street art murals that contribute to the neighbourhood’s artistic atmosphere.
3. Observatory Village: The heart of Observatory is its main thoroughfare, Lower Main Road. It’s lined with quirky shops, vintage clothing stores, cafes, restaurants, and bars. The Observatory Village is a popular gathering place, especially on weekends.
4. Restaurants and Cafes: You’ll find a wide range of dining options in Observatory. From cosy cafes serving artisanal coffee to international cuisine and budget-friendly eateries, there’s something for everyone’s taste.
5. Observatory’s Nightlife: The suburb is known for its vibrant nightlife. There are numerous bars and clubs, making it a popular destination for those looking to enjoy a night out. The area also hosts regular live music events and DJ nights.
6. Proximity to Universities: The suburb is close to the University of Cape Town, which contributes to a student presence in the area. As a result, there are many student-friendly amenities and accommodations.
7. Public Transport: Observatory is well-connected by public transportation, with easy access to buses and trains, making it a convenient location for commuting to other parts of Cape Town.
8. Outdoor Spaces: The Liesbeek River flows through the area, offering some green spaces and opportunities for outdoor activities. The nearby Rondebosch Common is a popular spot for picnics and relaxation.
9. Community Spirit: The community in Observatory is known for its sense of togetherness and activism. Residents often come together to address local issues and promote social and environmental causes.
10. Public Safety Initiatives: Observatory has an outstanding privately funded public safety service, which patrols and monitors the neighbourhood. They also offer a reliable night time walk home service to residents of the neighbourhood.

Check-out time is strictly 10 am on the day of departure

If you require a later check-out, we’ll do our best to accommodate you. You’ll need to let us know beforehand. Please email info@rentaroom.co.za

If we have guests arriving that day it will be impossible to offer a late check-out due to the cleaners needing to prepare for those guests.

Before your departure, we’d appreciate if you would take care of the following:

• Strip the bedding from the bed and leave it in the wardrobe
• Place used towels in the wardrobe
• Sweep and remove any trash from the room
• Lock all doors & windows
• Complete your check-out room inventory (it will be dropped off a few days before departure) and WhatsApp a photo of it to +27 82 661 9338
• Send a photograph of the tidy room to +27 82 661 9338
• Fill out the Google review: https://g.page/r/CVG2oefIRa00EAE/review

We hope you had a wonderful stay and wish you safe travels back home!