Terms & Conditions
Last updated: 5 October 2026
This page gives you an overview of how booking with Rent-A-Room works, whether you book through rentaroom.co.za, by email or through a placement program. Your full terms and conditions are set out in the Guest Agreement you sign before arrival. If anything here is unclear, ask us before you book.
Who You Are Contracting With
Your booking is with Rentaroom Cape Town (Pty) Ltd (registration number 2018/258397/07), a South African company with its office at 5 Howe Street, Loft G7, Observatory, Cape Town. We are referred to as “Rent-A-Room”, “we” and “us” on this page.
Your Guest Agreement
Every guest signs a Guest Agreement before moving in. It is the full set of terms for your stay, covering house guidelines, deposits, notice periods and how we look after the houses together. Where this page and the Guest Agreement differ, the Guest Agreement applies.
We send it with your booking confirmation, and we are happy to share a copy before you book: info@rentaroom.co.za.
Bookings And Payment
A booking is confirmed once you have paid your invoice and signed the Guest Agreement. Your invoice sets out your rent, deposit and booking and cleaning fee for your exact program dates. Stays of less than 4 months are billed at a monthly USD rate and paid in advance. Stays of 4 months or more are billed monthly at a discounted Rand rate.
Deposits are USD 250 for stays of less than 4 months and R5,000 for stays of 4 months or more, and are refundable at the end of your stay as set out in your Guest Agreement.
Payment Processing
Card payments made to Rent-A-Room are processed on our behalf by the following entities:
TERN STAY LTD
Company registration number: 11766943
Registered address: 21a Larcom Street, London, England, SE17 1NJ
TernStay OÜ
Company registration number: 16372318
Registered address: Harju maakond, Tallinn, Kesklinna Linnaosa, Roseni tn 13, 10111
Your card details are handled by these providers and their payment infrastructure, not stored by Rent-A-Room.
Cancellations And Refunds
Cancel 30 days or more before your start date and you receive a full refund of your rent, deposit and booking and cleaning fee.
Cancel less than 30 days before your start date and your advance rent is refunded, while your deposit and booking and cleaning fee are not.
There is no cancellation fee, no handling fee and no fee to change your dates.
Move-Or-Refund Guarantee
If your room is not as promised, let us know by email within your first 7 days. We will move you to another available room free of charge, or refund the unused balance of your stay. After that, the notice terms in your Guest Agreement apply.
Placement Program Students
If you booked through VACorps and your internship placement is not secured, you receive a full refund.
Living In The House
You will be sharing a house with other students and interns on similar dates, so the Guest Agreement includes a short set of house guidelines that keep things easy for everyone. If something needs fixing, tell us and we will sort it.
Our local team is here to help throughout your stay, and we communicate mainly by email and WhatsApp, so you have a clear record of any request. We provide the room and house as described in your booking, with backup power for load-shedding and the security hardware listed for your property, and we brief every guest honestly on getting around Obs.
We recommend travel insurance that covers your belongings for the length of your stay.
Governing Law
These terms are governed by the laws of the Republic of South Africa.
Contact
Questions about these terms or your Guest Agreement: info@rentaroom.co.za.
Our Privacy Policy explains how we handle your personal information.